Job Type:
Permanent
Industry:
IT / Telecommunications
Location:
Roodepoort
Package:
Market Related
Employment Equity position:
Yes
Consultant:
Gerda Ray
INTRODUCTION
Identify the root cause of an incident or outage, identify service improvements and coordinate execution of improvements.
REQUIRED SKILL SETS
A completed 3-year Degree or National Diploma in IT is a minimum requirement.
ITIL Certification is essential.
A solid understanding of Problem management, Configuration management and Service Level management.
Experience of service and change performance reporting in a technical environment.